Distribution, Refunds and Repairs
Posted: 29 Jul 2011, 20:29
Hey guys.
This is the last step of the Poker Group Buy #1 and you will all get to finally enjoy your boards soon. Starting this weekend, you will receive an E-Mail, confirming your order one last time and giving you a chance to correct your address if it has changed in the meantime. You will only have to answer to the E-Mail if your shipping details have changed. If you do not reply to the email within a few days, your order will be finalized and put intro distribution soon. At this point I will no longer be able to change anything. So please make sure to check your shipping address for any types of errors.
Returns & Refunds
At this point I will no longer accept any cancellation and will not be able to provide any type of refunds. There are a few exceptions to this, where people had contacted me previously to cancel their order. They will be refunded, after their board has been relisted for purchase to another customer.
Repairs
If you notice any weird behaviour after receiving the board, please contact me ASAP. I will replace any broken switches and also offer some extra service (for example replacing non clicking switches) if you are unable to fix them on your own. All boards have passed quality checks from the VorTex company and are functional. But, as we all know, Cherry MX switches sometimes do not "click" properly or get stuck. In these cases I can offer the following options:
a) I send you replacement parts free of charge and you fix the board
b) You send me the board and I replace any faulty switches. You cover the shipping cost from your side to me.
I have received repair parts to last quite a while, so I will be able to offer this service even after a few months. Please note that due to the nature of this "group buy", you do not actually have any extended guarantee and I will be performing this only as a service from one enthusiast for another.
If there are more serious issues with your board, please contact me and I will pass the board on for replacement.
This is the last step of the Poker Group Buy #1 and you will all get to finally enjoy your boards soon. Starting this weekend, you will receive an E-Mail, confirming your order one last time and giving you a chance to correct your address if it has changed in the meantime. You will only have to answer to the E-Mail if your shipping details have changed. If you do not reply to the email within a few days, your order will be finalized and put intro distribution soon. At this point I will no longer be able to change anything. So please make sure to check your shipping address for any types of errors.
Returns & Refunds
At this point I will no longer accept any cancellation and will not be able to provide any type of refunds. There are a few exceptions to this, where people had contacted me previously to cancel their order. They will be refunded, after their board has been relisted for purchase to another customer.
Repairs
If you notice any weird behaviour after receiving the board, please contact me ASAP. I will replace any broken switches and also offer some extra service (for example replacing non clicking switches) if you are unable to fix them on your own. All boards have passed quality checks from the VorTex company and are functional. But, as we all know, Cherry MX switches sometimes do not "click" properly or get stuck. In these cases I can offer the following options:
a) I send you replacement parts free of charge and you fix the board
b) You send me the board and I replace any faulty switches. You cover the shipping cost from your side to me.
I have received repair parts to last quite a while, so I will be able to offer this service even after a few months. Please note that due to the nature of this "group buy", you do not actually have any extended guarantee and I will be performing this only as a service from one enthusiast for another.
If there are more serious issues with your board, please contact me and I will pass the board on for replacement.