deskthority

Hi guys, I just got a new keyboard, a ducky shine 2 with with white leds and blue switches and its great. But the backspace key is defective. It is hard to depress when I press it near the top part of the key. Has anyone had this issue? Can I fix this myself or should I just return it?

Have you checked how it looks underneath the key cap? Perhaps the stabilizer just isn't seated properly.