deskthority

Hi guys,

Thought I'd clarify our shipping policies, as some of them are buried deep in the FAQ. Namely I want to elaborate on one particular point for buyers outside the US:

"If you're ordering more than 3 keyboards, please e-mail us for shipping pricing"

The reason it's three keyboards has more ...

I think it should be HH-REDESC, but it was ordered and proxied by somebody else than me since I'm in EU.

Upon comparison with HHKB's original black-on-white ESC, there are few differences:
- red ESC is little bit thicker
- E12 marking on original vs. E15. The latter is also in bigger font and ...

I understand the problem with sensitive electronics that weigh in some kgs. However applying the same thought to lightweight caps ? Wrong imo. USPS as any official postal service is heavily based upon the weight, and therefore the difference between them and a courier service is even bigger on ...

Well instead of the doom and gloom "Terms of Warranty Service do not apply for customers outside of the USA and Canada", you could just have the blurb about case-by-case basis and that people with queries or concerns about their product should contact support.

After all, you're selling quality ...

Seeing Brian talking about Topre and their plastic/dyes:

Some months ago a fellow GH/DT member helped me by proxying a red Topre ESC from EK. (Thanks again!)

Upon closer comparison of the red Topre ESC with HHKB's own I noticed the red ESC being subpar. Not loosing my sleep over it, but is there ...

Can you disclose how much you keep for yourself in p&p charges for packaging and your time?

For domestic shipments we have a markup of a dollar or two to cover insurance, transaction fees, and the occasional "extended delivery area" charge (when someone lives in the sticks). Whatever is left goes ...

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I think the most important thing to remember is the 'case by case basis' thing.
The reality from my experience (and other Aussie friends) is that Brian still does a fantastic job correcting mistakes for international buyers.

I agree that the warning should probably be revised a bit to ...

Brian...

Why should anyone outside of the USA buy from EliteKeyboards when, in your FAQ, you state:

"Please note that currently our Terms of Warranty Service do not apply for customers outside of the USA and Canada. Shipping internationally is done as a courtesy only and no warranty is available ...

I'll also borrow this thread a bit when people are already at it and ask you politely if there isn't any cheaper way to ship items to Europe? I've been very interested in the pink Topre keycap set for a while, especially since you lowered the price of the non-printed ones, but I just don't feel ...

Lower prices on Topre sets and get topre to fix their red dyes please!

I think I mentioned something about this in a GH thread. When I asked Topre to do this, they weren't too confident it could be done; and if it could it could only be done once. I thought it odd at first, but my guess is that ...

Hi Rafen,

2 weeks does sound ridiculous. I don't see any orders going to OH in the last month and a half that have taken more than a week, though I may be mistaken, so I'm happy to address any issues you have had. PM me or send an email to support@elitekeyboards.com.

Please understand that we try ...