MLG
Jul 5
to Lin
Hi Lin,
Could you check on this shipment for me? Google translate isn't working very well with the text.
It has been close to a month now, so I wanted to know what the status was. It unfortunately doesn't tell me much
Thanks,
Michael
On Tue, Jun 12, 2012 at 10:18 PM, Lin <
service@gogospree.com> wrote:
Hi Michael,
Lin
service@gogospree.com
Jul 5
to me
Hi Michael,
I have tried USPS, apparently, you can also track your package in your local postal system.
https://tools.usps.com/go/TrackConfirmA ... put.action
It shows that the package is unclaimed, maybe you should give them a call and see where your package is.
Best regards,
Lin
MLG
Jul 5
to Lin
Hmmm. Why would it be unclaimed in New York? That is odd.
I guess I will have to try and call tomorrow and figure this out.
Thanks,
Michael
Lin
service@gogospree.com
Jul 5
to me
I think they probably delivered once and failed, and afterwards they just did not bother to deliver it again and sent straight back to New York sorting center, that's really unprofessional. They did not even leave you any note? That's kidna weird. You should contact them ASAP, hopefully it wont be shipped back to China.
MLG
Jul 5
to Lin
Well, they couldn't have tried to deliver it. It never reached Las Vegas
I will call and see if anything can be done tomorrow
Thanks
Lin
service@gogospree.com
Jul 5
to me
You are welcome! Hope everything will be ok.
Best,
Lin
MLG
Jul 6
to Lin
Well, looks like they are shipping it back to you. Although it didn't state this in the tracking. Considering it went to Louisiana first, there had to be something wrong.
What can we do now? It will be yet another month or more now, to even receive the item. I called them this morning, and they stated that it is already on it's way back to China.
MLG
Jul 6
to Lin
Also, was there no phone number on the package? Typically they would make a courtesy call had there been one.
Lin
service@gogospree.com
Jul 6
to me
Hi Michael,
I am sorry to hear that. Didn't you ask them why they returned your package?
I have contacted logistics company, according to them, they have put exactly the same recipient information as I gave them, including the phone number, which is :
Ship to address:
***************
***************
***************
This was included in the email of second payment info I sent you.
Right now it's hard to pinpoint the reason why it failed to get delivered to you. I will find out when the package get returned to us.It might take quite some time. If we are the cause of the problem, I will send the package to you again free of charge using DHL, but if the cause is on your side, like if you were not home when they attempted to deliver your package, or it simply got returned by the local PO with no apparent reason,aka forcibly, I am afraid you will have to bear the shipping cost yourself.
I will let you know when I have further information on this.
Best regards,
Lin
MLG
Jul 6
to Lin
Lin,
You can simply follow the package tracking and know it never reached my state (NEVADA), and city of Las Vegas
https://tools.usps.com/go/TrackConfirmA ... 14031041CN
It was first delivered in Louisiana, which is on the complete opposite end of the country, nowhere near me at all. And USPS always leaves a package for me in my large
package mailbox, so there would never be a condition for me to not receive the package, ever. This was clearly a fault of either:
1. Labeling problem; was the address hand-written or illegible in any way? Could they have mistaken information on the label?
2. Mis-sent (which is indicated on the tracking information)
These are the facts which it stands currently. So you can remove the idea that somehow the cause is on my side, as that is clearly not the case. Also, before you ship out my next package, please
send me a photo of the package and label just to make sure this issue doesn't happen again (just as a precaution, if possible).
Thanks Lin,
Michael
Lin
service@gogospree.com
Jul 6
to me
Hi Michael,
Again, I am very sorry for the inconvenience!
When I said ' the cause is on your side' it was just one of the many possibilities that might be the cause, just like when I mentioned, if we are the cause of it, that was also an assumption. This thing has never happened before. As for the illegible, you can also banish that idea, because it's all printed as below:
***********
***********
***********
So, apparently, we all seem to be innocent on this at this point, we will just have to wait and see how it is when we got the package.
Best regards,
Lin
Lin
service@gogospree.com
Jul 6
to me
oh, btw, I will send you the pic before dispatching your package. No worries! : )
MLG
Jul 6
to Lin
Fair enough
I am not faulting you. Just trying to figure out the source of the issue. I am sure it will take some time to reach you, so until then I guess I will have to wait
Thanks
Michael
Lin
service@gogospree.com
Jul 6
to me
Hi Michael,
It's fine. I was just trying to reason with you. And I know you just did the same thing to me. I totally understand how you feel. And I am very grateful that you are still being civil with me. Anyone will be more or less pissed, when such thing happened. You've been waiting for so long to get your package, and now it's gonna take even longer, I truly feel bad for you.
I hope we will get your package as soon as possible, find reason and ship back to you again.
Best regards,
Lin
MLG
Jul 16
to Lin
Hi Lin -
Any updates on this package?
Thanks,
Michael
On Tue, Jun 12, 2012 at 10:18 PM, Lin <
service@gogospree.com> wrote:
Hi Michael,
Lin
service@gogospree.com
Jul 16
to me
Hi Micheal,
The package has not come in yet. I will let you know.
Best regards,
Lin
Lin
service@gogospree.com
Jul 31
to me
Hi Micheal,
Your package has returned to our place.
I am sorry to say that, but I am afraid that this is obviously not our fault, as you can see in the picture( attached), we have address written all right. And in the circle area marked in the pic, there is the stamp showing no one is claiming for the package.
In this case, if you want to have it shipped out to you again, like I have said earlier, you will have to pay for the shipment again. I am sorry! But, If you want to find someone to complain, please make this one to your postal system.
Best regards,
Lin
Lin
service@gogospree.com
Jul 31
to me
here is the picture.
returned package.jpg
72K View Share Download
MLG
Jul 31
to Lin
I have mentioned this before, and the problem still exists. You didn't put the STATE on the package.
THIS is how the address should read:
***********
***********
***********
You put the city on the same line as the street address, and you did not include the state. As far as I am concerned, this is your fault. But you can do as you wish.
I am not paying you more money for something that I already paid for once, which was not done correctly.
Thanks
MLG
Jul 31
to Lin
Also, when you say 'no one is claiming for the package', that is because it was in the STATE OF NEW YORK, which the opposite side of the country. How can I claim it when it went to the wrong state?
Get your facts straight, please.
Lin
service@gogospree.com
Jul 31
to me
So, now it is such a huge problem. Why didn't you tell me when I confirmed the address with you in the first place. This is the exact same address you have given me.
Lin
service@gogospree.com
Jul 31
to me
Do you mean nobody knows where Las vegas is without the state?
Lin
service@gogospree.com
Jul 31
to me
As long as the postal code is right, the package won't be sent to the other state.
MLG
Jul 31
to Lin
I mentioned it before. Even after I sent you an email saying "You didn't include the state", you said "problem solved". When the last package arrived, and it's amazing that it did, you still did not have the state posted on the label. Go back and read through our emails. I guarantee what I say.
I will not bad-mouth you on GeekHack, but if you don't set this problem right, I guarantee it's not going to be good for you.
That is your choice.
I am an honest seller, and buyer and trusted among the GeekHack community. I have no reason to lie and I don't need the money. It's about principles.
MLG
Jul 31
to Lin
Also, I don't know how they do things where you are, but as a shipper here, it is YOUR responsibility to ensure the package arrives to the recipient.
Stating the postal service messed up so it's MY FAULT and I have to take the blame? How insulting to me to think that not only have I paid now for
1 thing that was completely worthless, but now 2 things that I paid good money for that I can't use? You need to understand what customer service
really is.
Lin
service@gogospree.com
Jul 31
to me
Hi Michael,
the state problem I mentioned that has been solved is for the other package, ok? Maybe you should read through all the emails, you are apparently messing up the points here. (check the pic I have attached. did you mention that the state is left without?)
Again, complain to the post office not to me. I did not write Louisiana on the package.
Oh, so you are threatening me now.
So you consider it honest good principles to break the terms of use of my service and do chargebacks.
You can write whatever you want on GH, you should be happy that I do not mention what you did, terms or not, after all time and effort I did to help you and the way you treated me.
Nobody forced you to use my service, and it is weird that you are the only one complaining, while everyone else is happy with my service. I have shipped tons of things to USA without mentioning the state. There has not been any problems as long as the postal code is right.
Setting things right is not just what is in YOUR favor. It is doing what is right.
I did not do anything wrong, so I will not pay for it, that I am sure about.
The item can not be returned to the seller, so if you want your package pay for it, or live without it.
confrimation of the address.JPG
74K View Share Download
MLG
Jul 31
to Lin
First of all, NO THE STATE PROBLEM WAS NOT SOLVED OR THE PACKAGE WOULD HAVE BEEN DELIVERED PROPERLY.
Second of all, by stating the POST OFFICE MESSED UP, THAT IT IS MY FAULT? DO YOU SEE LOGIC IN THAT STATEMENT? There is none. You are placing the fault on me alone when it was clearly not my fault. So I am left to pay again for shipping?
You are passing off the responsibility of ensuring a package reaches its recipient. You are a HALF-ASSES SERVICE. With the very few people I have seen actually getting something form you, GREAT FOR THEM. Just because you had people happy
with their service, doesn't nullify you from providing TERRIBLE SERVICE which is what this is.
Go ahead and post what I did, because I promise you that anyone that would receive not only a terribly poor product, but on top of that, poor service would have also done the same. If you can't back your service up with any kind of guarantees, what good
are you, really? YOU AREN'T TO ME, in the least.
I don't care how nice you acted, and don't act like you are doing me FAVORS by getting items to me... THAT'S WHAT I PAY YOU A SERVICE FEE FOR! I am paying you to ship an item to ME and you are getting a premium for it. YOU AREN'T DOING ME
A FAVOR... I AM PAYING YOU FOR A SERVICE... DO YOU GET THAT? Apparently YOU DO NOT.
I can promise you that if I were to post this incident on GH, it would not look favorably on you. So don't get smug with me, or I will consider bringing this up to mkawa, and having your privilege of posting on GH reconsidered.
I am not threatening you, I am promising you. Do the right thing, and handle the situation.
Lin
service@gogospree.com
Jul 31
to me
Hi Michael,
I did not say it is your fault, but it is not mine either. I do not think i need to pay for other peoples mistakes.
I am a nice person. But that does not mean that you can take advantage of me.
I gave you pictures, I paid for an adaptor and got your keyboard tested, I have put down time searching items for you and talked to sellers, I think i did good service, and i think anyone else than you would agree. You knew that the item was old, used and not perfect, so obviously it would have some small flaws, that someone who is not a keyboard enthusiast wont even notice. You knew that.
You did a chargeback for not only an item you received, but also my service fee, so do not pretend that you have lived up to any agreement and paid me for anything. I basically put down hours of work for nothing.
So, if you just realized it, I do a service, I do not offer this for free of charge because of your charming personality. And I do not pay you to order with me either.
I am a middle man not a seller, so if you are unhappy with the items, there is not much i can do for you, but in some cases I might be able to get them returned, that is of course if I am aware of the problem, and that the person wants to return it, before I get a chargeback.
By the way, you seem to need a new keyboard, your capslock seems to be acting up.
I am not happy about what happened to your package, but If you want your stuff, pay for the shipping and i will send it to you.
MLG
Jul 31
to Lin
You are wrong again, and here is why:
" I am a nice person. But that does not mean that you can take advantage of me."
Please explain how I am taking advantage of you? WHERE IS MY ADVANTAGE? I LOST MONEY AND STILL HAVE NOTHING TO SHOW FOR IT? How could you even come up with such a statement? It is truly laughable....
" You knew that the item was old, used and not perfect, so obviously it would have some small flaws, that someone who is not a keyboard enthusiast wont even notice. You knew that."
Wrong, the item was in plastic wrapping and I couldn't tell, and you could have taken it out and noticed the poor shape it was in. As well as the advertisement of it stating a condition of 8 of 10. No, I would not have paid for an item just to gamble on it.
I have already provided photos of the shape of the keyboard. All you had to say was "well, at least it works".....
"You did a chargeback for not only an item you received, but also my service fee, so do not pretend that you have lived up to any agreement and paid me for anything. I basically put down hours of work for nothing."
You are WRONG again. I put in a dispute for the item, and the $112.39, which I would be more than happy to lower and you get your "SERVICE" fee back. I also did not ask for the shipping money back:
"So, if you just realized it, I do a service, I do not offer this for free of charge because of your charming personality. And I do not pay you to order with me either."
You're right, I pay YOU to do a service. When that service is bad, I have a right to complain. Don't get personal with me, I have been staying to the topic of professionalism. If you want to deduce this topic to personal blows, I can do that.
"I am a middle man not a seller, so if you are unhappy with the items, there is not much i can do for you, but in some cases I might be able to get them returned, that is of course if I am aware of the problem, and that the person wants to return it, before I get a chargeback."
I already told you I was not happy with the item. All you could offer me was "Well, at least it works". You call that handling the situation? You aren't doing anything useful but wasting my time and money.
"By the way, you seem to need a new keyboard, your capslock seems to be acting up."
Haha, you're funny. Apparently you lack the ability to know when it's a good time to try and be funny, and when not to. And no, my capslock is fine. I am merely expressing my disgust for your terrible service in words on a screen. I could use expletives, but that would be unprofessional, as you know how to be all too well.
"I am not happy about what happened to your package, but If you want your stuff, pay for the shipping and i will send it to you."
If this statement was really true, then we wouldn't be arguing about why I shouldn't have to pay twice again for shipping. You really don't care, or the situation would have been handled to the customers satisfaction.
Lin
service@gogospree.com
Jul 31
to me
Well, being a nice person does not mean that I have to pay for your stuff. That is the advantage I am talking about. I am a Taobao agent. That is what I do, I help you buy stuff you pick.
8.5 might mean that one switch is broken. If 30 switches were broken it might be at 50% or it might be at 1% that is really up to anyone to decide, I did not make up that number. You knew it was old and used, and you bought it online from abroad. You know there is a little risk attached to that.
Of course you should not charge back for the shipment, I use a courier, I do not use magic to ship stuff to you.
The only money I ever get is the service fee, which is a few dollars. All other money goes to shipping and to the seller, so when you chargeback from me, you chargeback money that you have not given me, but the seller. Do you understand that?
I also helped you to look for items for free. That takes time you know. I do not mind helping people who respect me.
You said you were not happy with it, but you did not ask me to talk to the seller for a return. You did a chargeback instead.
You did not ask me to pull out any keycaps to check the keyboard inside either. How would I know. I went out of my way to check that it was working.
I would say you got great service.
Sometimes unfortunate things happen, but I will not be the target of things that are out of my control.
About the capslock. Oh really, i was just very worried, since I could not imagine that you were trying to be rude to me.
A customer, is supposed to follow the terms of use of my service. So after breaking them, I could really disregard you as a customer according to my rules.
But I still treat you as one, and I am willing to ship your package if you pay, because I have some human decency.
If you are not interested in that, I really have nothing more to discuss with you.