F104+SSK+122+62+77+50+Ergo orders now open! New Kishsaver+Industrial Model F Keyboards

User avatar
wobbled

30 Dec 2024, 17:31

tron wrote: 30 Dec 2024, 17:11
xxhellfirexx wrote: 29 Dec 2024, 22:12 This means all knowledge in recreating these keyboards will be lost to history once again.
IIRC Ellipse had mentioned years ago that when these projects are complete he would write a book detailing the production process and lessons learned from the success and failures (I don't know if this is still on the table but recall a post about it). I think it's only fair to point out the risk involved with taking on a project like this, Ellipse has put in countless hours to setup a sustainable resource network to service these boards into the future and used profits to get parts dialed in via trial and error. There is always risk with group buys, it's common to have some minor imperfections that need touch up with boards in this price range. Also, the used market is quite expensive and IMO carries more risk when buying an older F or Beam from Ebay.
Except I don’t think these projects will ever be complete while he still profits from them and i don’t recall him ever saying this. Again, I have no issues with the dude making a profit, ellipse deserves something for the years he has put into this.
But that doesn’t mean he should cut corners to save himself money when it comes to customer support - if you put out a shit case with dodgy paint, either offer to replace them or partial refund them to pay for a proper paint job - dont just recommend a fkn paint pen which will never match a powdercoat job.
When he changed the paint for future cases, original customers should’ve been offered the newer cases either severely discounted or free. If there wasn’t a problem, the formula wouldn’t have been changed.
Once again, for this project to have even happened, he relied on valuable resources from other DT members. Now that these DT memebers need his support, his answer is to PM them claiming harassment and effectively telling them to F off.
If you can’t see through his assholery then please go get your eyes checked.
I also can’t stress enough that I’ve bought thousands of dollars worth from ellipse in the past both repro and original keyboards, so it’s not like I’m blindly hating on the guy here, I’ve just seen way too many valid complaints be shut down by him in the past, all with the aim for him to save a buck or two. Its disgusting.

Irving

30 Dec 2024, 17:51

Thanks for your reply on my post above, Ellipse.
Cardboard or anything would wear off unevenly if not applied to both tabs so I would be back to square one once the cardboard wears down. To address the root cause (improperly aligned metal tabs), I bent forward the right hand tab that caused the stabiliser wire to make contact with the '.'-key.
The tabs are a bit flimsy, so force has to be applied carefully. I thought I post that to give back at least the little I can contribute to the forum. Attached please find a picture. (First try was with a piece of rubberised paper clip (rubber removed to reduce the diameter) closely wrapped around the back of the right hand tab one time.)
Attachments
left tab - original
left tab - original
IMG_8229.JPG (1.82 MiB) Viewed 10457 times
right tab- bent forward
right tab- bent forward
IMG_8231.JPG (1.72 MiB) Viewed 10457 times

Irving

30 Dec 2024, 17:55

Has anyone already done a layout for macOS pertaining the fn key I could use as a sample? Even more so as it is now used for window management commands.

User avatar
soyuz

31 Dec 2024, 01:30

wobbled wrote: 30 Dec 2024, 17:31
tron wrote: 30 Dec 2024, 17:11
xxhellfirexx wrote: 29 Dec 2024, 22:12 This means all knowledge in recreating these keyboards will be lost to history once again.
IIRC Ellipse had mentioned years ago that when these projects are complete he would write a book detailing the production process and lessons learned from the success and failures (I don't know if this is still on the table but recall a post about it). I think it's only fair to point out the risk involved with taking on a project like this, Ellipse has put in countless hours to setup a sustainable resource network to service these boards into the future and used profits to get parts dialed in via trial and error. There is always risk with group buys, it's common to have some minor imperfections that need touch up with boards in this price range. Also, the used market is quite expensive and IMO carries more risk when buying an older F or Beam from Ebay.
Except I don’t think these projects will ever be complete while he still profits from them and i don’t recall him ever saying this. Again, I have no issues with the dude making a profit, ellipse deserves something for the years he has put into this.
But that doesn’t mean he should cut corners to save himself money when it comes to customer support - if you put out a shit case with dodgy paint, either offer to replace them or partial refund them to pay for a proper paint job - dont just recommend a fkn paint pen which will never match a powdercoat job.
When he changed the paint for future cases, original customers should’ve been offered the newer cases either severely discounted or free. If there wasn’t a problem, the formula wouldn’t have been changed.
Once again, for this project to have even happened, he relied on valuable resources from other DT members. Now that these DT memebers need his support, his answer is to PM them claiming harassment and effectively telling them to F off.
If you can’t see through his assholery then please go get your eyes checked.
I also can’t stress enough that I’ve bought thousands of dollars worth from ellipse in the past both repro and original keyboards, so it’s not like I’m blindly hating on the guy here, I’ve just seen way too many valid complaints be shut down by him in the past, all with the aim for him to save a buck or two. Its disgusting.
Of course it'll never end. It's been "get your orders in by end of $currentMonth!" for years. It will never change, and it creates a false sense of urgency so that people who are on the fence just end up screwing themselves.

User avatar
idollar
i$

31 Dec 2024, 09:21

idollar wrote: 29 Dec 2024, 10:52 Dear DT,

We already have an answer from Ellipse in the form of a Private Message ...

[attachment deleted by mod]

...........
Very interesting moderation ....
Can anyone explain me why "Model F Labs LLC" answer has been removed ?
The whole point of the discussion is the answer which was:

[

User avatar
wobbled

31 Dec 2024, 14:49

I guess ellipse reported you cos he really doesn’t want people knowing he’s a greedy douche. Telling you ‘no its all mine haha do one’ is far easier in a PM.

User avatar
idollar
i$

31 Dec 2024, 15:21

Hi,

I guess that it will be better to start calling things by their actual names: do you mean that the representative of “Model F Labs LLC” at DT has reported my post ? ;)

It is not a side point what I am making. The marketing done in this forum, which I believe that belongs to the “vendor” section, is not done by an individual but rather a Profit Organisation LLC though one of this staff members. (Factual).

It is important to avoid things turning personal. The topic is global.
In the particular case of “Model F Labs” is not registered as a Non-Profit Organisation = vendor. (Factual)

I repeat, for the shake of clarity and completeness, that I have nothing against (reasonable) profit.
The above does not mean that profit shall be hided and pretend to be Non Profit.

I address the moderators in the following question: is it possible to relocate this thread to where it belongs (vendors) and remove any reference to a Group Buy ?

I am thinking on starting some very interesting GBs and this thread is creating a wrong understanding of a GB concept.

Thanks

Ellipse

01 Jan 2025, 00:32

Thanks Irving for your update on the spacebar mod! However, it is difficult for me to see the mod in the first photo. I can see you bent the back of the tab slightly forward, which might be a preferable option, though I would be careful with the metal tabs and not flex them too much.

I am glad we are getting back on topic and beginning to focus on the topic at hand - appreciation for and working with Model F keyboards, and specifically the new reproduction keyboards that are the focus of this thread.

Not to sidetrack us but I did want to respond with my general take on things:

At this point a small number of folks, often with too much time on their hands and nothing to do, have tried for years to attack the project and personally attack anyone supporting the project, and they have nothing to show for it, including the latest round of attempts.

It is time to move on and leave these threads to folks who like the Model F and do not want drama, and who want to talk about the topic of the thread instead of looking for things to be bothered by. Any outcome they may have hoped for was not achieved; there have been no changes to the project philosophy and the interest has only grown over the years thanks to all these great folks worldwide that appreciate buckling springs. Surely there are other things that are more important in their life than to be angry for years about some small web site that does not affect them. Which world problems are more pressing than being angry about someone else's keyboards? Surely, all of them! Most of the repeat attacks are folks repeating and exaggerating hearsay that they cannot personally confirm is true, instead of reporting on their own personal experience. Everyone who reads the product page is aware of their major complaint points so it is not necessary to repeatedly shout the same points - no one is just finding out about it from these rants.

One other reason for the attacks is that there are not as many exciting projects, group buys, and the like in recent years, so there is not as much to discuss and there are far fewer active posts, but much of the remaining activity is by the same group of ill-wishers, with negative post after negative post concentrated on far fewer areas of activity. Hopefully we will see some more keyboard interest in the near future.

I see a lot of key set group buys and various small custom MX projects, but what are the major completely out of the ordinary advancements in the keyboard community in recent years? The innovations adding capacitive keyboard support for QMK and Vial and the creation of the Leyden Jar controller most certainly, but I cannot think of many others.

We are all adults here and are free to accept how things are set up and decide to participate in these keyboard projects in various productive capacities without expecting to face judgment from harsh forum members. My stance is that the community is at its best when things are easy-going, everyone is left alone, conversations remain friendly, and no one is forcing requests on others. The only request to force is that we keep things civil, because if we cannot agree on that then there is no community, just a power struggle for certain community members to try to tell everyone what to do. It is not their place to repeatedly message and bother people to do something. Now we have had some forum members openly moralizing and going after other community members who don't do exactly as they say, forcing everyone to weigh their own contributions against what they have "taken" from the community (and of course appointing themselves as judge). Last I checked, this forum is not limited to folks who have contributed exactly as these few forum members have demanded, but the forum is open to all who have an interest in keyboards, whether or not they comply with ridiculous requests to hand over their computer files or revenues "for the public good." Most major companies are not being ordered to hand over all of their private files because they work with open source tools, even if a tool like FreeBSD, Linux, or OpenCAD was used to write a document or design a CAD file.

A good way to take back these threads from the few angry posters who are posting all day is to post about on-topic stuff, such as your experience with a new (or original) Model F keyboard and any specific recommendations to change the writing in the manual and on the project web site, and hit the ignore button for these few users. Helping to refute these mostly false claims and off-topic remarks would also be helpful as no one person has the time to refute every false claim on the internet! However, feeding the trolls and replying to their arguments only spurs them on get in the last word on any subject, so we need to balance correcting misinformation and not giving them what they want (attention, a superior self-appointed position in the community from which to pass judgments, etc.). The ignore user list will be growing for many other folks here for sure.

With this in mind I will make some brief comments below so as to refute some of the more ridiculous and foolish claims while focusing on continuing the project philosophy and mailing out the backlog.

https://europa.eu/youreurope/citizens/c ... dex_en.htm
"Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost."

If the goods are advertised as having cosmetic defects, then any good with cosmetic defects is as advertised, so no claim can be justified that the goods are not as advertised if they have a cosemetic defect. Same with goods that require setup and assembly - if it is disclosed and arrives as disclosed, the goods are as advertised. Never have any project goods been advertised as completely set up and requiring zero work. No one is getting broken keycaps and is being told they will have to live with a broken keyboard; that is just false. Everyone who follows the required setup will have a working keyboard, and if a broken part is preventing that, the part will be replaced for free.

Quoting from the same site: "Please note: the 14-day cooling-off period does not apply to:
-goods made to order or clearly personalised"

The terms and conditions disclose that all goods are considered custom, made-to-order, so again we have additional accusations that prove false. These keyboards are all completely made to order both to my specifications and custom requirements and based on the customer's custom specifications, out of more than a thousand possible combinations of parts. Since this was disclosed ahead of time, everyone has been adequately notified.

And regarding another point brought up, it is standard business practice that the local country's laws may have a say over any standard terms and conditions; this project abides by all such international requirements.

It is plainly careless to throw around generalized accusations without any evidence or only with hearsay evidence from those who admit to having no firsthand knowledge. Again, these requirements do not force anyone to only sell fully assembled products with zero cosmetic defects. Laws do not prohibit assembly requirements and selling products with cosmetic defects if they are fully disclosed as such, which they are. And to repeat once more, if you get a broken part it is replaced for free at my expense. Therefore there is nothing wrong with selling a keyboard requiring setup and assembly and buying from a "B Stock" since every one of these points is disclosed in multiple areas of the project site.

I will also respond to a recent request to hide the thread and move it to a different location; the only purpose of such a request is to make it more difficult to access the thread for folks who have been following for years and may not be able to locate the thread again if it is moved. There is not an overabundance of group buys expected in the future where one additional topic would hide all these other group buys from the list, so this request comes of as another mean-spirited request to get rid of the competition for Model F projects.
Last edited by Ellipse on 01 Jan 2025, 10:25, edited 1 time in total.

User avatar
idollar
i$

01 Jan 2025, 03:05

posted by mistake
Last edited by idollar on 01 Jan 2025, 15:55, edited 1 time in total.

User avatar
idollar
i$

01 Jan 2025, 03:46

Ellipse wrote: 01 Jan 2025, 00:32 Thanks Irving for your update on the spacebar mod!

followed by bla-bla-bla ... more bla-bla-bla ... and more bla-bla-bla ... and even more bla-bla-bla :lol:


Dear Model F Lab LLC,

There is no need to write a lot to answer such a long (wall) text : FMF - Free Model F - DT project & (real) Group buy

I believe that all answers can be found in the referenced post.
Last edited by idollar on 01 Jan 2025, 15:20, edited 1 time in total.

User avatar
soyuz

01 Jan 2025, 12:50

lol another ellipse classic wall of text. I'm not even going to bother quoting it but the reason people shit all over your threads is that you offload your responsibility to support your products onto a community resource, and you don't ever give back to that community in return.

what's worse, you constantly wade into other threads on this forum to advertise your "project" business constantly, like you own the place. the absolute worst case of this, which you have never apologized for, was entering superfoil's beamspring repro thread to announce your beamspring product, thereby running the guy off the forum and eliminating your potential competition. vile behavior. you could apologize for this with minimal effort at any time, but I know you won't.

if you want people to respect you, hire some support staff and stay in your lane.

e: fixed the person whose thread it was, poor memory
Last edited by soyuz on 01 Jan 2025, 17:23, edited 2 times in total.

User avatar
idollar
i$

01 Jan 2025, 15:35

soyuz wrote: 01 Jan 2025, 12:50 lol another ellipse classic wall of text. I'm not even going to bother quoting it but the reason people shit all over your threads is that you offload your responsibility to support your products onto a community resource, and you don't ever give back to that community in return.

what's worse, you constantly wade into other threads on this forum to advertise your "project" business constantly, like you own the place. the absolute worst case of this, which you have never apologized for, was entering sneakyrobb's beamspring repro thread to announce your beamspring product. vile behavior. you could apologize for this with minimal effort at any time, but I know you won't.

if you want people to respect you, hire some support staff and stay in your lane.
One can always find some good in the bad... "Model M Labs LLC"'s wall text led to your answer, which pointed to sneakyrobb's beamspring repro thread.

I was not aware of this amazing project: viewtopic.php?f=7&t=21851

I am not surprised to read that "Model M Labs LLC" profits from it while providing zero return.

User avatar
soyuz

01 Jan 2025, 17:14

i actually got two s names confused, it was superfoil's thread that got trashed on: viewtopic.php?f=7&t=26126

direct link to the behavior i would like ellipse to apologize for: viewtopic.php?p=491827#p491827

User avatar
wobbled

01 Jan 2025, 18:27

I'd just like to point out that Ellipse edited his long post of BS to remove his threats to start getting people banned / appropriately disciplined by moderators. As far as I know the only reason mods stepped in was because a PM was mistakenly shared that revealed Ellipse to not be interested in helping the community that once helped him.
That's the kind of person we're dealing with here - if people openly criticise him and his business practices, then that instantly becomes 'harassment' and he throws his toys out of the pram. If my open disgust at your practices are 'harassment' then by all means ban my ass, maybe this is an incentive for you to actually spend your own money and buy this forum, instead of asking people to buy it for you, then you can silence me!

Ellipse once again no one disputes 'cosmetic defects' it's disappointing that these are to be expected purely because you can't be bothered to perform any QC, but naturally I do understand this due to the size of this project now - I remember in the early days you were far more worried about quality control and I hate a great amount of respect for you for this quality. But nevertheless I cannot stress enough that damage from shipping resulting in dents, dings, missing paint, etc are not cosmetic defects from the factory, they are damages that are coverable by a guarantee and you ARE expected to refund / return / replace. My credit card company would laugh at your terms and conditions and pull money from your account if you tried to pass off shipping damage as 'factory cosmestic defects'

To take your comparison as an example - dead LEDs on a screen being acceptable from factory. Yes you're correct, manufacturers will tell you that up to a certain amount of dead pixels are acceptable, but that's not a valid comparison to something getting messed up in shipping. If your new TV or Monitor arrived with a crack in the bezel, scratch / ding in the screen, or other damages, there are grounds for a return / refund here, just like there was grounds for a replacement in Chyros's comment section for that one individual. But instead of funding replacement case that you probably profit significantly from, your recommendation is a fkn paint pen. Get a grip man, if your products are further damaged in shipping, you can not tell people it's expected because your project allows for cosmetic inconsistencies. Damage from shipping is not a cosmetic factory defect, it's either yourself not packaging adequately, or fedex deciding to dropkick your parcel on its trip to our house.

Also just as a side note, you state you're shipping a product that you expect people to fix themselves as you hate the current culture of buying and replacing 3 years down the line, maybe ship cases that last more than 1 year before they start looking like shit?
I've seen 40 year old 4704s in better condition than a 1 year old repro from you. But I'm sure a paint pen can fix this...

User avatar
idollar
i$

01 Jan 2025, 21:04

Apologies for the long message.

--> You may skip the introduction and go to straight to the conclusion section later in this post :D

Dear "Model F Labs LLC",

Background

Referenced post in this thread from "Model F Labs LLC" can be found expanding the following section:

Spoiler:
Ellipse wrote: 01 Jan 2025, 00:32
With this in mind I will make some brief comments below so as to refute some of the more ridiculous and foolish claims while focusing on continuing the project philosophy and mailing out the backlog.

https://europa.eu/youreurope/citizens/c ... dex_en.htm
"Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost."

If the goods are advertised as having cosmetic defects, then any good with cosmetic defects is as advertised, so no claim can be justified that the goods are not as advertised if they have a cosemetic defect. Same with goods that require setup and assembly - if it is disclosed and arrives as disclosed, the goods are as advertised. Never have any project goods been advertised as completely set up and requiring zero work. No one is getting broken keycaps and is being told they will have to live with a broken keyboard; that is just false. Everyone who follows the required setup will have a working keyboard, and if a broken part is preventing that, the part will be replaced for free.

Quoting from the same site: "Please note: the 14-day cooling-off period does not apply to:
-goods made to order or clearly personalised"

The terms and conditions disclose that all goods are considered custom, made-to-order, so again we have additional accusations that prove false. These keyboards are all completely made to order both to my specifications and custom requirements and based on the customer's custom specifications, out of more than a thousand possible combinations of parts. Since this was disclosed ahead of time, everyone has been adequately notified.
Introduction

unfortunately it seems that what you stated is not aligned to EU law.
  • I have included a long explanation in Analysis "spoiler" section below.
  • Conclusions are marked in bold text.
  • In order to ease you in investigating in solving any potential issue applicable references and links are provided also.
  • The answer is also provided in the "other" section, under the Guarantee and CE marking of any keyboard sold to European for future reference.
The information is publicly available and therefore provided at no cost.

In the European Union (EU), consumer protection laws are designed to ensure that products sold to consumers, including those that are *new* or *made to order*, meet certain standards of quality and reliability. Selling products with defects, even if they are *advertised as new* or *made to order*, is subject to strict regulations, and there are specific rules regarding warranties and guarantees.

Analysis

Spoiler:
Let’s break this down:

1. *New Products and the Legal Guarantee (2-Year Warranty)*
Under EU law, *new products* (even those made to order) are generally required to meet the legal standards for quality and performance. The *EU Consumer Sales and Guarantees Directive* (1999/44/EC) provides the following rights for consumers:

- *Legal Guarantee*: All new products sold to consumers must come with a *minimum two-year legal guarantee*. This guarantee ensures that the product is free from defects and complies with the contract for at least two years.
- *Defects and Non-Conformity*: If a new product (including those made to order) has defects or does not meet the expected quality or functionality, the consumer has the right to request a *repair*, *replacement*, or *refund*. This applies regardless of whether the product was custom-made or mass-produced.

2. *Made-to-Order Products*

Made-to-order products are those that are customized or manufactured specifically for the consumer. Even though these products are tailored to individual specifications, they are still subject to the same legal guarantees as any other *new product* sold to consumers.

- *Custom Products*: If a company sells a made-to-order product, it still must be free from defects and conform to the agreed-upon specifications. If the product has defects (e.g., if it does not function as expected or if it has physical defects), the consumer has the same rights as they would for any new product: a right to a repair, replacement, or refund under the *two-year legal guarantee*.

- *Bespoke or Custom Products*: The situation may differ slightly if the product is fully bespoke or made to the consumer’s exact specifications. In some cases, the consumer may have fewer rights if the product is unique and made specifically according to their instructions. However, *defects that arise from poor craftsmanship or failure to meet the agreed specifications* would still entitle the consumer to remedies under the legal guarantee.

3. *Selling New Products with Defects*

If a company sells a new product that has defects, it is *illegal to sell such products without providing a guarantee*, regardless of whether the product is made to order or mass-produced.

- *Disclosure of Defects*: If a company is selling new products with defects, it must clearly *disclose* the defects to the consumer before the sale. This includes informing the consumer about the nature of the defects and how they might affect the product’s performance or appearance. If the defects are disclosed and the product is sold at a discount, the consumer may still be entitled to remedies under the legal guarantee.

- *Consumers’ Rights*: If defects are not disclosed and a company sells a new product (including made-to-order products) with defects, it could be considered *misleading advertising* or *unfair commercial practice*, and the company could be required to repair, replace, or refund the product.

4. *Waiving the Legal Guarantee*
In the EU, *companies cannot waive the two-year legal guarantee* for new products, even if they are made to order. This is a *minimum consumer protection right*, and it cannot be excluded or reduced by the seller, regardless of the product type or whether it’s custom-made.

- *Additional Warranties*: A company may offer an additional *commercial warranty* beyond the legal guarantee, but this does not replace or affect the consumer’s rights under the legal guarantee.

- *Exclusions to the Guarantee*: In specific cases, the consumer's rights may be limited (e.g., if the defect is caused by misuse, wear and tear, or accidental damage). However, defects that existed when the product was delivered (or shortly thereafter) fall under the scope of the legal guarantee.

5. *Exceptions and Special Cases*
- *Clear Agreement on Defects*: If a company clearly explains that the product has certain known defects (e.g., a new product with minor cosmetic flaws or a made-to-order product with imperfections), and the consumer agrees to purchase it *with full knowledge* of these defects, the consumer may still have rights under the guarantee, but they may accept the product in its current condition. However, this must be clearly stated and agreed upon before the sale.

- *Bespoke or Custom-Made Products*: As mentioned earlier, bespoke or custom-made products may be treated differently in certain cases. If the product was made to the consumer's specific instructions and the defects arise from those instructions or were agreed upon beforehand, this could limit the consumer’s ability to request a remedy (e.g., a refund). However, if the defects arise from the company’s fault (e.g., poor craftsmanship or incorrect execution), the consumer is still entitled to remedies under the legal guarantee.
Conclusion

In the EU, a company *cannot sell new products with defects without offering a guarantee*, even if the products are made to order. Products must conform to the contract and be free from defects at the time of delivery, and the consumer is entitled to a *two-year legal guarantee*. If defects exist, the company must offer a repair, replacement, or refund.

If a company sells a made-to-order product with defects, it must either fix those defects or provide the consumer with a remedy. The company must also ensure that any defects are fully disclosed to the consumer before the sale, and the consumer must be given the option to agree to those terms.

In a nutshell:

- Legal Guarantee (2-Year Warranty): Under Directive 1999/44/EC, all new goods, including made-to-order products, must be free from defects at the time of delivery. If defects are found within two years, the consumer has the right to a repair, replacement, or refund.

- Consumer Rights in Made-to-Order Goods: Even if a product is made to the consumer's specifications, it must still be free from defects, conform to the contract, and meet the agreed-upon quality. If defects are present, the consumer has the right to remedies.

- Disclosure of Defects: If a company is selling a product with defects, it must disclose the defects clearly to the consumer before the sale. Misleading advertising or failure to disclose defects can lead to violations of Directive 2005/29/EC on unfair commercial practices.



References

In order to ease you in investigating in solving any potential issue, below are the key EU regulations, directives, and references that govern consumer rights regarding the sale of new products (including made-to-order products) with defects, and the legal guarantees applicable in the European Union:

Spoiler:
1. Directive 1999/44/EC on the Sale of Consumer Goods and Associated Guarantees

This is the core EU legislation governing the sale of consumer goods and the associated guarantees. It establishes the minimum rights of consumers when purchasing goods, including new products, and outlines the legal guarantee (warranty) period.

- Article 2: Defines "consumer goods" as any goods that are sold under a contract of sale to a consumer.
- Article 3: States that goods must be in conformity with the contract, meaning they must be free from defects and meet reasonable expectations.
- Article 5: Provides the consumer with a two-year legal guarantee for new goods. If the product is defective, the consumer has the right to request a repair, replacement, or refund.
- Article 6: Specifies that if defects are discovered within the first two years after delivery, the consumer has the right to request a remedy.
- Article 7: Explains the seller’s obligations, including providing remedies when the goods are non-conforming or defective.

You can find the full text of Directive 1999/44/EC here: [Directive 1999/44/EC on the Sale of Consumer Goods and Associated Guarantees](https://eur-lex.europa.eu/legal-content ... 31999L0044)

2. Directive 2011/83/EU on Consumer Rights

This directive covers consumer contracts, including distance contracts (e.g., online purchases) and off-premises contracts (e.g., sales made outside of business premises). It complements Directive 1999/44/EC, providing additional protections regarding the right of withdrawal (right to cancel) and information requirements for sellers.

- Article 16: Lists exceptions to the right of withdrawal, which are particularly relevant for customized or made-to-order goods.
- Article 5: Requires sellers to provide clear information about the goods being sold, including the main characteristics of the goods, price, and any defects.

You can find the full text of Directive 2011/83/EU here:
- [Directive 2011/83/EU on Consumer Rights](https://eur-lex.europa.eu/legal-content ... 32011L0083)

3. Regulation (EU) No 2017/2394 on Cooperation Between National Authorities Responsible for the Enforcement of Consumer Protection Laws

This regulation reinforces consumer protection by facilitating cooperation between national authorities in the enforcement of consumer protection laws, especially in cases of cross-border issues (e.g., when products are sold from one EU country to consumers in another).

- It ensures that consumers' rights to repair, replacement, or refund are respected, and that national authorities can coordinate in cases where businesses violate consumer protection laws.

You can find the full text of Regulation (EU) No 2017/2394 here:
- [Regulation (EU) No 2017/2394 on Consumer Protection Cooperation](https://eur-lex.europa.eu/legal-content ... 32017R2394)

4. Directive 2005/29/EC on Unfair Commercial Practices

This directive regulates unfair commercial practices, including misleading advertising and aggressive sales tactics. If a company advertises a product as "new" but it has defects, and fails to disclose this clearly, it could be considered a misleading commercial practice under this directive.

- Article 6: Prohibits misleading advertising and misrepresentation of goods to consumers.
- Article 7: Deals with aggressive practices, where a seller might use high-pressure tactics to coerce a consumer into making a purchase.

You can find the full text of Directive 2005/29/EC here:
- [Directive 2005/29/EC on Unfair Commercial Practices](https://eur-lex.europa.eu/legal-content ... 32005L0029)

5. Directive 2008/48/EC on Credit Agreements for Consumers (Relevance for Financing)

While not directly related to the sale of defective products, this directive may apply if the consumer purchases a product (including made-to-order) with financing. It sets out rules for the transparency of credit agreements, including when the consumer finances the purchase of defective goods.help

You can find the full text of Directive 2008/48/EC here:
- [Directive 2008/48/EC on Consumer Credit Agreements](https://eur-lex.europa.eu/legal-content ... 32008L0048)

6. Directive 2019/770/EU on Contracts for the Supply of Digital Content and Digital Services

This directive applies when the product sold is a digital content product (e.g., software or digital services). It ensures that consumers have the right to a remedy if the digital product has defects or is non-conforming, similar to physical products under Directive 1999/44/EC.

- Article 5: Deals with the right to repair, replacement, or reduction in price for defective digital content.

You can find the full text of Directive 2019/770/EU here:
- [Directive 2019/770/EU on Digital Content and Services](https://eur-lex.europa.eu/legal-content ... 32019L0770)

Ellipse

01 Jan 2025, 22:26

It appears that you are not reading the text you are copying and pasting, which is wasting your time and everyone's time here.

"- *Disclosure of Defects*: If a company is selling new products with defects, it must clearly *disclose* the defects to the consumer before the sale. This includes informing the consumer about the nature of the defects and how they might affect the product’s performance or appearance. " "The company must also ensure that any defects are fully disclosed to the consumer before the sale, and the consumer must be given the option to agree to those terms."

The text says that the defects must be disclosed before the sale. By definition, that means that products can be sold with cosmetic defects if they are disclosed. The line above does not say that "If a company is selling new products with defects, it must still offer to replace all defective products for free, even though the product was sold as containing defects." Again, the defects are disclosed before sale and the user agrees to these terms and conditions during checkout, before they are permitted to place an order. The web site software blocks the placing of an order if terms are not accepted. This means that "the consumer [is] given the option to agree to those terms" and that the products comply with these rules. The consumer is given the option to agree to the terms during checkout.

Again, it seems like you are just trying to provoke arguments and falsely interpret laws to eliminate the competition in Europe, in order to pursue your own venture which you have now publicly admitted. Deliberately misinterpreting the law is not helpful and provides no real advantages.

User avatar
idollar
i$

01 Jan 2025, 22:42

Ellipse wrote: 01 Jan 2025, 22:26 It appears that you are not reading the text you are copying and pasting, which is wasting your time and everyone's time here.
...
It is sad to read that "Model F Labs LLC" will not benefit from the investigation which I made (for free).
I would recommend "Model F Labs LLC" to further investigate the article 6 of the Directive 2005/29/EC on Unfair Commercial Practices anyhow.
Ellipse wrote: 01 Jan 2025, 22:26 Again, it seems like you are just trying to provoke arguments and falsely interpret laws to eliminate the competition in Europe, in order to pursue your own venture which you have now publicly admitted. Deliberately misinterpreting the law is not helpful and provides no real advantages.
I am not provoking any argument . All of the opposite, my sole intention is to help "Model F Labs LLC" in ensuring alignment with the legal framework in Europe.

Regarding the FSF, this is not the place to discuss it. As mentioned in previous posts, it is not polite to do so.

And I agree with you ... we should be talking keyboards instead of writing "wall of text" with uses information.
An example of what I consider bad practices follow: https://www.deskthority.net/viewtopic.p ... 65#p521765

Kind regards

genericusername57

02 Jan 2025, 00:02

idollar wrote: 01 Jan 2025, 03:46There is no need to write a lot to answer such a long (wall) text : FMF - Free Model F - DT project & (real) Group buy

I believe that all answers can be found in the referenced post.
Great initiative! Now that you can deliver Model F keyboards in the hands of people that want them, AND have a solid case to sue Ellipse in the EU for unlawful business practices maybe this thread could return to this project and that you and everyone else will cease posting in it with all of this crap? Create a new thread for the love of god. Are there really no moderators left in this forum to split threads to remove off topic discussions?
Last edited by genericusername57 on 02 Jan 2025, 00:19, edited 1 time in total.

User avatar
soyuz

02 Jan 2025, 00:04

Ellipse wrote: 01 Jan 2025, 22:26 It appears that you are not reading the text you are copying and pasting, which is wasting your time and everyone's time here.

"- *Disclosure of Defects*: If a company is selling new products with defects, it must clearly *disclose* the defects to the consumer before the sale. This includes informing the consumer about the nature of the defects and how they might affect the product’s performance or appearance. " "The company must also ensure that any defects are fully disclosed to the consumer before the sale, and the consumer must be given the option to agree to those terms."

The text says that the defects must be disclosed before the sale. By definition, that means that products can be sold with cosmetic defects if they are disclosed. The line above does not say that "If a company is selling new products with defects, it must still offer to replace all defective products for free, even though the product was sold as containing defects." Again, the defects are disclosed before sale and the user agrees to these terms and conditions during checkout, before they are permitted to place an order. The web site software blocks the placing of an order if terms are not accepted. This means that "the consumer [is] given the option to agree to those terms" and that the products comply with these rules. The consumer is given the option to agree to the terms during checkout.

Again, it seems like you are just trying to provoke arguments and falsely interpret laws to eliminate the competition in Europe, in order to pursue your own venture which you have now publicly admitted. Deliberately misinterpreting the law is not helpful and provides no real advantages.
You gonna apologize for announcing/advertising your product in someone else's beamspring repro thread? Or not? It's not hard to do.

Ellipse

03 Jan 2025, 03:37

F122 update:

The factory has taken much longer than expected to finish up assembly of the F122 keyboards. They are looking to finish up at the end of February or March due to their nearly one-month break for the new year, which starts in a couple weeks.

There were some mistakes made with the initial assembly and the boards were improperly assembled (always most likely on the first production run of any new keyboard over the past years of this project - it takes longer until the factory becomes experienced with a particular model and future orders can be faster), so they are in the process of disassembling, inspecting, and then reassembling the F122 plates, which are a little more difficult to open and close than the other keyboards' plates, as anyone can attest who has an F122 from IBM.

Nice custom keyboard setup:
With permission I am sharing a customized keyboard "setup in progress" photo from a new Model F user who has asked that the photo be credited to his first name Mike. I very much like the blue and pearl keycap combination, which is different from the regular all blue or pearl and pebble keycap combinations that are currently available. Additionally this combination looks nice as installed with a True Red case.
Mike True Red - Copy.jpg
Mike True Red - Copy.jpg (605.4 KiB) Viewed 8367 times
Photo credit: Mike

User avatar
wobbled

03 Jan 2025, 03:53

Ellipse please address why you were threatening to ban people before editing it out of your comment. Are we are not allowed to be vocally opposed to your terrible business practices.
Is this what you’ll be enforcing should people buy deskthority on your behalf?

Also still waiting for you to address the fact that you are writing off shipping damages as ‘cosmetic factory defects’
Why are you not offering refunds or replacements for those who get a case that is damaged in transit? Or are you perhaps claiming the damages from the courier and pocketing the money?
Seems scummy, but then again you’re no stranger to ‘interesting’ practices.

User avatar
soyuz

03 Jan 2025, 04:45

Physically incapable of apologizing about doing the bad thing that he accuses others of. Either it's bad or it's not, but this is just hypocrisy.

Easily fixable! Just say "man actually that was a really shitty thing for me to do and I'm sorry" and this all blows over!

User avatar
idollar
i$

03 Jan 2025, 08:26

Dear Model F LLC,

could you please explain how could I join the "Group Buy" ?
do you accept paypal "for friends" ? ;)

Thanks

resonator

03 Jan 2025, 11:29

A few pages back I was trying to resolve issues with scratchy keys. I tried all sorts of experiments but I couldn't fix it. I improved it mildly by swaping caps, but I had no solution.

Today my replacement caps and barrels arrived so I replaced the stratchy keys, which of course fixed it. Inspecting the inside of the barrels showed a fair amount of wear and visible scraping on the inside (even those which I didn't experiement on). I can't say the cause, but I think those keys were always scratchy and worsened over time.

I'm not saying it'll always be the case, but I think the only remedy to my problem was to replace the barrels. I replaced the caps as well, but it's possible that wasn't needed.

resonator

03 Jan 2025, 11:46

I'm wondering, is anyone else's keyboard looking as raggity as mine? This is after about 9 months of daily use.
2025-01-03-21-37-19-037.jpg
2025-01-03-21-37-19-037.jpg (3.3 MiB) Viewed 7843 times
Last edited by resonator on 03 Jan 2025, 20:15, edited 1 time in total.

User avatar
soyuz

03 Jan 2025, 11:53

resonator wrote: 03 Jan 2025, 11:46 I'm wondering, is anyone else's keyboard looking as raggity as mine? This is after about 9 months of daily use.

Image
Your picture doesn't work unfortunately. I can tell you what ellipse will say, which is to congratulate you on how ragged your product looks because of his shitty workmanship though.

xxhellfirexx

03 Jan 2025, 13:20

soyuz wrote: 03 Jan 2025, 11:53 I can tell you what ellipse will say, which is to congratulate you on how ragged your product looks because of his shitty workmanship though.
Not even a $10 off coupon to buy another?

https://old.reddit.com/r/razer/comments ... y_honored/

resonator

03 Jan 2025, 20:28

I think I've fixed the image.

Also, I don't mean to start this thread to hate on Ellipse. I personally don't give a shit that the paint is wearing through. I would like to know whether or not my experience is unusual, I suspect probably not. If this is normal, then sharing the situation is a good thing for prospective buyers who do give a shit, and to feedback into the development cycle so that we may all get better keyboards in the future. I see the wear on my keyboard as like I see the wear on my Stratocaster's. It shows it's been well used and therefore loved.

Years ago when IBM 5150s were plentiful and worthless, I upgraded one to a Pentium and modded its case. I can only assume that they painted their keyboards with the same shit that put on their cases. Whatever it was, I probably shouldn't call it paint. It was thick like goo and took forever to remove. It was probably half a mm thick. What Ellipse is using isn't that.

User avatar
wobbled

04 Jan 2025, 00:18

resonator wrote: 03 Jan 2025, 11:46 I'm wondering, is anyone else's keyboard looking as raggity as mine? This is after about 9 months of daily use.

2025-01-03-21-37-19-037.jpg
This is only 9 months of use!?!?!???! What the actual fuck, there’s barely any paint left.

Absolutely unacceptable. You need to be compensated for this. This would not be allowed on any new product. This is NOT ‘expected’ and a fkn paint pen is not going to help you here lol.

I hope ellipse does the right thing and offers you a replacement, or at least gives you a partial refund so you can get it re-painted by someone competent.

User avatar
wobbled

04 Jan 2025, 00:43

Queue the bullshit from ellipse which will sound something like

“Wow that’s a nicely patina’d board you have there resonator! You know the original IBM keyboards (of which I have restored many) they too had chipped paint over their 40 year lifespan of being used in banks. We managed to put less money into the case, and have achieved a keyboard that looks like shit in 1/40th of the time it took an original Model F!

To be clear this is expected and you won’t be getting shit from me! Happy to send you an amazon link to a paint pen though - make sure you order it through my link so I get commission too! ”

I gotchu Joe dont worry buddy, you just continue ripping people off!

Post Reply

Return to “Group buys”