stuff

scottc · 21 Mar 2018, 22:37

Hah. What an experience. At least you finally got it through being persistent. That's the most surprising part to me.

davkol · 21 Mar 2018, 23:25

hansichen · 21 Mar 2018, 23:39

Sadly such things can happen in every country, in Germany we have a lot of issues with overhauled or foreign delivery men too. Once we ordered something online but canceled it after some time due to delays. The seller's internal communication was not really working so they still shipped it and they told us that we should decline acceptance. On the day of delivery nobody was at home so we put a paper on our door where we said that we decline acceptance. As we came home in the evening we couldn't find a thing so we assumed that everything went like planned.
After several days we were wondering that the store is not answering so we checked tracking again and it said delivered. We then checked our garden and found the package in a smaller box in a corner in the rear of the garden where we store some wood for the winter time.
So the delivery man couldn't read our paper on the door because his German was too poor, then he just went through the door into our garden and searched for a place to store the package, he then chose a closed box where we don't even look into in summer and then he didn't even leave a notice.

davkol · 04 May 2018, 22:41

stratokaster · 23 Sep 2018, 23:56

I’ve been to Czech Republic only once, but in Ukraine (where I lived for 11 years) everything and everyone - from banks to medical centers to transport companies to mobile carriers - are way more customer oriented and willing to please than in Ireland (where I’m currently residing).

vometia · 25 Sep 2018, 07:37

stratokaster wrote: I’ve been to Czech Republic only once, but in Ukraine (where I lived for 11 years) everything and everyone - from banks to medical centers to transport companies to mobile carriers - are way more customer oriented and willing to please than in Ireland (where I’m currently residing).

I've little experience with companies outside of the UK, but given the broad similarities with Ireland that doesn't surprise me. Far too many organisations won't do anything without a formal complaint being made, which gets a bit tiring. As a general rule, it seems the more managers they have, the worse they are.

davkol · 25 Sep 2018, 08:57

vometia · 25 Sep 2018, 09:18

They are often ignored: it depends on the effectiveness of the complaints system, but often there's no censure for the person involved so nothing gets done. Some organisations also like to play chicken to see at what point you'll give up, so I have taken it right up to the government regulators before: I think they keep a note as those organisations seem less likely to mess me about, although the regulators' remit and powers have been systematically eroded over the years.

And yeah, I guess before complaining it's best to do a "risk assessment": like it's probably not worth making a fuss in one of the large chains of food outlets as I imagine there's a significant chance of someone gobbing in your food.